Privacy Policy

This Privacy Policy explains how TDK ICT Solutions ("TDK", "we", "our") collects, uses, discloses, and protects personal information when you use our website and services. By using our services, you agree to this Policy and our Terms of Service.

If you do not agree with this Policy, please do not use the website or provide personal information.

"Services" means our website development, system/software development, mobile app development, network installation, ICT training, and related consulting. "Personal Information" means any information that identifies or relates to an identifiable individual.

We collect information in the following ways:

• Information you provide: name, email, phone, company, job title, project details, content uploaded, billing details, and communications.
• Automatically collected: device and usage data such as IP address, browser, pages viewed, timestamps, referring URLs, and cookies or similar technologies.
• From third parties: analytics providers, payment processors, public sources, or partners where permitted by law.

• Provide, operate, and improve the Services.
• Communicate with you about quotes, projects, updates, and support.
• Process payments and accounting.
• Personalize content and measure performance.
• Maintain security, prevent fraud, and enforce our terms.
• Comply with legal obligations.

Where applicable, we process Personal Information under these legal bases: performance of a contract; legitimate interests (e.g., securing services, improving products); consent where required; and compliance with legal obligations.

We use cookies and similar technologies to operate the website, measure traffic, and understand usage. You can control cookies through your browser settings. Disabling cookies may impact certain features.

We retain Personal Information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and our contractual or legal obligations.

We may share Personal Information with service providers and partners that help deliver the Services (e.g., hosting, payments, analytics, communications). We require them to use the data only for our instructions and to protect it appropriately.

We may disclose information if required by law, to protect rights and safety, in connection with a business transaction, or with your consent.

We operate in Ethiopia and may process data in other countries. Where required, we implement safeguards for cross‑border transfers, such as contractual protections.

We implement reasonable administrative, technical, and physical measures to protect Personal Information. However, no method of transmission or storage is completely secure. You are responsible for maintaining the security of your accounts and systems.

Depending on your location, you may have rights to access, correct, update, delete, or restrict the use of your Personal Information, and to object to processing or request portability. Where processing is based on consent, you can withdraw consent at any time.

To exercise rights, contact us at privacy@tdkdigitalsolutions.com. We may need to verify your identity. Some requests may be limited by law.

Our Services are not directed to children under 13. We do not knowingly collect Personal Information from children. If you believe a child provided data to us, contact us to request deletion.

Our website may link to third‑party sites or services. Their privacy practices are governed by their own policies. We are not responsible for their content or practices.

For privacy questions or to submit a data request, contact us at:

• Email: privacy@tdkdigitalsolutions.com
• Phone: +251 912 122 742
• Address: Addis Ababa, Ethiopia

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest changes. Your continued use of the Services after an update means you accept the revised Policy.